Support packages

I have three monthly support packages available at discounted rates, or you have the option to pay as you go with no monthly minimum. The listed rates include any of the listed services or others that we may define together for your needs.

Each monthly support package includes a specific number of support hours per month to be used as you wish. If additional hours are needed for a given month, you may purchase them at the listed rate for your package. You will be billed for these at the end of the month, along with any out of pocket costs I may have incurred on your behalf.

Surplus hours at the end of a month roll over to the next month in which you have purchased a support package.

You are free to choose a different package each month as best meets your business needs at the time with no long-term contract requirements. Except for the bronze level support, payment for a selected package must be received before work begins.

Bronze level support – pay as you go

This level of support is a pay-as-you-go option for one-time projects or other situations where you do not wish to commit to a monthly minimum. All hours are billed at $40/hour, and an estimated time to complete assigned tasks will be provided before I start work with the agreement not to exceed the time allotted without prior approval.

Silver support package – $697 / month

This package includes a total of 20 support hours for the month, which is approximately five hours per week. Additional hours may be purchased at $35/hour, if needed.

Gold support package – $1297 / month

This package includes a total of 40 support hours for the month, which is approximately ten hours per week. Additional hours may be purchased at $32.50/hour, if needed.

Platinum support package – $2397 / month

This package includes a total of 80 support hours for the month, which is approximately 20 hours per week. Additional hours may be purchased at $30/hour, if needed.

If you think you will need more than 80 support hours per month, contact me to discuss your needs and whether additional savings would be possible.

Note: In addition to your support package costs, you will also be billed for any out of pocket costs I may incur on your behalf. Examples of out of pocket costs include shipping costs for items shipped on your behalf, supplies purchased specifically for you or work on a given tasks, or license or subscription fees incurred specifically for work you request. You will be notified of these out of pocket costs before I incur them for your approval.

Contact me with any questions not answered in the FAQ or set up an appointment to get started right away!

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